Legal

Privacy Policy

Written to meet Meta, Google (YouTube API Services) and X developer platform review requirements.

Privacy Policy

What we collect and why

Last updated: 11 July 2026

1. Information we collect

  • Account details you provide directly: name, email address, mobile number, company/brand name, country and selected plan.
  • Connected platform data, only for the accounts you explicitly connect via official OAuth: profile/page/channel identifiers, public post content and metrics (likes, comments, reach, views, engagement, posting timestamps), and the access tokens needed to read that data or publish on your behalf.
  • Usage data: pages visited, features used, device/browser type, and approximate location derived from IP address, for analytics and fraud prevention.
  • Cookies: session cookies for login state, and no third-party advertising cookies.

2. How we use Google user data (YouTube API Services)

MySocialPulse.io's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. YouTube channel data is used solely to display analytics and generate content recommendations inside your dashboard, and is never sold or used for advertising.

3. How we use Meta platform data (Facebook & Instagram)

Facebook Page and Instagram Business account data obtained through Meta's Graph API is used only to power the features you see in your dashboard (analytics, scheduling, AI recommendations) and is handled in line with Meta's Platform Terms and Developer Policies. We do not sell this data or share it with data brokers.

4. How we use X (Twitter) data

Data accessed via the X API is used only for the posting, analytics and recommendation features you activate, in line with the X Developer Agreement and Policy.

5. What we never collect

  • No banking or card details (handled entirely by our payment provider)
  • No government ID documents
  • No biometric data
  • No social media platform passwords - all connections use official OAuth

6. Data sharing

We do not sell personal data. We share data only with service providers strictly necessary to run the service (hosting, database, transactional email, payment processing), each bound by confidentiality obligations, and where required by law.

7. Data retention

Account and connected-platform data is retained for as long as your account is active. If you disconnect a platform or delete your account, associated tokens and cached data are deleted within 30 days.

8. Your rights

You can request access to, correction of, or deletion of your personal data at any time, and can withdraw platform permissions from within the connected platform's own settings at any time. Residents of the EU/UK and California have additional rights under GDPR/CCPA including data portability and objection to processing - contact us to exercise any of these. See our Data Deletion Instructions for how to delete your data.

9. Children's privacy

MySocialPulse.io is not directed at children under 16 and we do not knowingly collect data from them.

10. Changes to this policy

We will post material changes on this page with an updated date above and, where required, notify account holders by email.

Questions about this policy? Email privacy@mysocialpulse.io.